Refund & Returns Policy

Last updated: March 2026

At Outfyd, we want you to love what you buy. If something isn't right, we're here to help. This policy applies to all purchases made through our website.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund if a product:

Is faulty or defective
Is not as described on our website
Does not do what it is supposed to do
Is not of acceptable quality

These rights cannot be excluded, restricted, or modified by any store policy. They apply regardless of sale prices, clearance items, or whether packaging has been opened.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the item is:

Unworn and unused
In its original packaging with all tags attached
Not a hygiene-sensitive item (e.g. swimwear, underwear)

For change-of-mind returns, the customer is responsible for return shipping costs. Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 30 days of delivery with:

Your order number
A photo of the item and the issue
A brief description of the problem

We will cover the cost of return shipping for faulty or incorrectly sent items and offer you a full refund or replacement — your choice.

How to Request a Return

Contact us with your order number and reason for return.
We'll reply within 1–2 business days with return instructions.
Post the item back to the address provided.
Once received and inspected, we'll process your refund or send a replacement.

Refund Processing

Refunds are issued to the original payment method (credit/debit card via Stripe). Please allow 5–10 business days for the refund to appear on your statement after we confirm it.

Exchanges

We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.